FAQs Content ( Returns )

How do I return my product?

You can return a product to our warehouse along with our returns form within 28 days from the day you received your order. We will refund the price you paid for the product to the original payment method.

Our returns address is: Additional Lengths, Unit 2 Easter Park, Teesside Industrial Estate, Stockton on Tees, TS17 9NT, UK.

Please check out our Delivery & Returns page for more information.

How long do I have to return a product?

You have 28 days from the day you received your order to return it to us for a refund.

Please check out our Delivery & Returns page for more information.

How long do refunds take to process?

We aim to process refunds within 14 days of receiving your return, but funds can take up to 10 working days to appear or clear in your bank account due to your banking providers internal processes.

Can I exchange a product for another?

Sorry, we do not currently offer exchanges.

Do you pay for my returns?

You are responsible for all return shipping costs and we recommend using a tracked and insured method to return your products for your own peace of mind. Your courier of choice may offer recommendations based on the value of your return. For International orders you should indicate RETURN, NO DUTIES or your package may be returned to you.