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Quality Policy

At Additional Lengths Limited, we supply high-quality hair care products and extensions. We are committed to achieving excellence in every aspect of our business. Guided by our core values of customer obsession, innovation, sustainability, community support, quality, customer service, and ethical practice, we strive to deliver superior hair care products and extensions that meet or exceed our customers’ needs while maintaining the highest standards of quality.

By understanding their expectations, providing expert services, and consistently delivering outstanding customer service, we build lasting relationships and trust with our valued customers.

Our leadership team are dedicated to implementing and maintaining a robust Business Management System aligned with the requirements of ISO 9001. This commitment ensures that quality objectives are embedded in all business processes and that every employee is empowered to contribute to our culture of quality excellence.

Innovation and continual improvement are central to our operations. We are committed to exploring new products, enhancing existing product quality, and optimising our internal processes to ensure we remain leaders in our industry. Through customer feedback and regular performance monitoring, we proactively refine our offerings and practices.

We adhere to all applicable statutory, regulatory, and industry-specific requirements, ensuring the safety, sustainability, and legality of our operations, products, and services. Our ethical practices underpin everything we do, from product sourcing to manufacturing and customer interactions.

This Quality Policy shall be maintained as documented information and shall be communicated to employees, stakeholders, and any other interested parties to ensure alignment with our approach to quality. 

Where necessary, instruction and training shall be provided to ensure responsibilities are communicated and understood. 

This shared understanding fosters collaboration and consistency across all areas of our operations. 

We are dedicated to reviewing this Quality Policy periodically to ensure its ongoing relevance and effectiveness.