Terms & Conditions

These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.additionallengths.co.uk (“Our Site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditioners, or our Privacy Notice here, please do not use our site. You should check this page regularly to take notice of any changes we may have made to our terms and conditions

These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.

Last updated: 10/11/2021

Information about us

Our Site is operated by Additional Lengths Ltd (“We”). We are a company registered in England and Wales under company number 06069925 and with our registered office at Unit 2 Easter Park, Teesside Industrial Estate, Stockton on Tees, TS17 9NT. Our UK VAT number is 804146851. Our email address is help@additionallengths.co.uk.

Your order

Once you have placed your order, you should receive an email from us acknowledging that We have received your order (please contact us if you do not receive this email). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

After you submit your order, we will immediately contact your bank or card issuer for authorization to take payment from your account. We will not process your order until payment has been received in full. If we accept your order, we will confirm this to you by sending you a further email confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.

As soon as you place your order, we start to process your order which means you will not be able to change it before delivery.

Price and Payment

We accept payment by debit card, credit card, Apple Pay (iOS only), Amazon Pay, PayPal, and Klarna. Please see the bottom of the page for details of current payment providers and the cards that we accept.

Klarna is a payment provider we use on our website to ensure an easy and secure payment process for our customers. Klarna may carry out limited credit searches to help them decide which payment options to offer you. These limited searches will be visible to you on your credit file and to the credit reference agency used by them. They will not affect your credit score and will not impact your chances of obtaining credit in the future.

You may be offered the payment options of Pay Now by Card, Pay After Delivery and Pay in 3. If you choose to Pay After Delivery, you will be contacted by Klarna regarding the payment to be made within 30 days. Additional charges may apply if you fail to pay Klarna by the specified due date.

If you choose to Pay in 3, you will pay the first instalment at the time of placing your order. Further instalments will subsequently be paid 30 days and 60 days later. Additional charges may apply if you fail to pay Klarna by the specified due date(s).

To view the full Klarna Terms and Conditions please click here. (https://www.klarna.com/uk/terms-and-conditions) For more information about how Klarna will handle your personal data see their Privacy Policy, available here. (https://www.klarna.com/uk/privacy-notice)

All the prices we display include VAT (where applicable) and exclude delivery, packaging, and insurance which shall be paid in addition to the prices displayed. We retain title to all goods until they are paid for in full.

We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted.

Delivery

Please check out our Delivery & Returns page for more information.

Before you submit your order, you’ll be given various delivery services to choose from depending on your chosen delivery address. We will use your choice to fulfil your order and endeavour to deliver your order as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day you entered into the Contract.

Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.

If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, we may end the Contract and the products will be returned to us. We will process a refund for the Products only if this happens.

If you wish to dispute delivery of your order, you have 7 days starting from the day that the tracking status for your order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

If there are any discrepancies with your order, you must notify us in writing as soon as possible. Please send details of the discrepancy to help@additionallengths.co.uk quoting your order number. If you have been shipped the incorrect goods then please do accept our apologies. Please follow our Returns Procedure and we will endeavour to correct the error as quickly as possible.

International Orders and Delivery

We have partnered with Global-e which is a third-party service acting as your seller-on-record. Global-e will provide you with payment and shipping options. We will pass to Global-e your personal information, such as contact and order details, in order for Global-e to collect payment and process your shipping information.

Your purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order). For a copy of such terms and conditions please contact service@global-e.zendesk.com

If you order Products from us for delivery to a destination outside the UK, your order may be subject to import duties and taxes which may apply when it reaches the delivery destination, if they are not paid in advance when submitted your order. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

Returns

Please check out our Delivery & Returns page for more information.

You can return any unwanted Product to us within 28 days from the day you receive your order. You must ensure that the Product is still in its original condition together with the original packaging, and the health and hygiene (security) tags have not been removed or tampered with.

All Products are inspected upon return. If a Product is returned that is not in its original condition, damaged, had its health and hygiene tags removed, or in unsaleable condition, we won’t be able to give you a refund and we may have to send the Products back to you and ask you to cover the delivery costs.

We strongly recommend you get proof of postage and follow our returns process. Our returns address is: Additional Lengths, Unit 2 Easter Park, Teesside Industrial Estate, Stockton on Tees, TS17 9NT, UK.

We aim to refund you within 14 days of having received the returned Product into our warehouse. The refund will be refunded to the original payment method of the order.

Any order that has received free postage due to a promotional code or offer will have our standard delivery charge deducted from the orders refund amount upon returning the order to us.

None of this affects your statutory rights.

Promotional Codes and Offers

Promotional codes can be entered during the checkout. Each promotional code has its own terms, which will be made clear at the time it’s issued to you. We are not able to add a promotional code to your order once it has been submitted. Please remember it is up to you to enter the code during the checkout. Full details on promotional codes and the rules on how to use them can be found in our Help Centre.

Promotional codes are not valid on sale items, unless otherwise stated. Some promotional codes are not valid in conjunction with any other code, promotional offer, or item with a purchase. Any promotional items or gifts with purchase are subject to availability. Any Products which are purchased with a promotional item must be returned with the item in order to receive a full refund for the original Products purchased. We reserve the right to refund the difference in value of the item from the order.

Any order that has received free postage due to a promotional code or offer will have our standard delivery charge deducted from the orders refund amount upon returning the order to us.

Promotional codes or offers may be cancelled, modified, or suspended at any point without notice.

Gift Cards

Gift Cards may be purchased in varying increments as determined on the Gift Card order page. Gift Cards are only available in GBP and within the UK. Payment for Gift Cards is accepted by debit card, credit card, and PayPal. You cannot purchase a Gift Card using another Gift Card or Klarna.

The Gift Card will be electronically delivered to the email address used when submitting your order. Your Gift Card will not be delivered until your payment to us has cleared for the full purchase value of the Gift Card. We do not accept responsibility for any losses resulting from any Gift Card being delivered to an incorrect email address due to errors made by you within your order. You must therefore take extra care when entering your details for your order.

Your Gift Card can only be used to make purchases online through our website. To use any amount on your Gift Card, you will be required to enter the code from the email We sent you into the promotional code box in the checkout. Full details on how to use Gift Cards can be found in our Help Centre.

The value of your purchases will be deducted from the balance; any remaining can be used against future purchases. The balance of your Gift Card will be updated after each transaction. The amount on your Gift Card can be used towards the purchase amount of Products that are priced higher than the balance of your Gift Card, provided that you also pay the difference for such Products using one of our other payment methods.

We shall not be responsible if a Gift Card is corrupted, deleted, lost, stolen, destroyed, damaged, or used (as applicable) without permission. We reserve the right to refuse to accept a Gift Card which we deem to have been duplicated, tampered with, damaged, or otherwise suspect has been affected by fraud.

We cannot be held responsible for Gift Cards that cannot be delivered due to the recipient’s spam filters, firewalls, capacity of the mailbox, and any other factors outside our control.

We are unable to replace Gift Cards if lost, stolen, destroyed or damaged.

You have the right to cancel your Gift Card within 14 days of your order being placed, provided that you give formal written notice of your intention to cancel by contacting our customer support team at: help@additionallengths.co.uk, and provided that you have not used the funds on your Gift Card. If you decide to exercise your cancellation right, We will refund the amount of your Gift Card to the original payment method used to purchase the Gift Card within 30 days of our customer support team receiving your written notice of cancellation.

Your Gift Card is valid for 12 months from the date of purchase. Your Gift Card cannot be redeemed or used once it has expired.

Gift Cards and their balance cannot be resold, exchanged for cash, or transferred for any value by you or anyone else other than for purchasing Products from us. Gift Cards cannot be returned or refunded.

Intellectual Property Rights

The intellectual property rights in all software and content (including photographic images) made available to you on or through Our Site remains the property of additionallengths.co.uk or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by additionallengths.co.uk and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise without our express permission.

User Generated Content

If you were directed here, it is because Additional Lengths liked a photo or other content you posted online ("UGC") with an Additional Lengths related hashtag and/or mention and would like to feature it on our websites and/or social media pages. To do so, we need your consent to the use of your image or video and of the personal data that may be contained in it.

If you respond to our message with "#YESAL" you grant Additional Lengths and its related companies, agents, contractors, and third-party service providers, and their respective retail partners, marketing and public relations agencies, and other affiliates the unlimited, non-exclusive, assignable, sublicensable, perpetual, worldwide right to use your relevant UGC. Additional Lengths will be entitled (but not obliged) to use your UGC in any way and for any purposes, including to save, store, copy, reproduce, publish, post, transmit, distribute, display, modify, translate, incorporate in other materials and in any way commercially exploit it. These usages include featuring your UGC on the Additional Lengths websites, online shops and official social media pages, as well as during events or campaigns. Please do not give us your consent to use of UGC that you do not want to become subject to these Terms.

By responding "#YESAL" you also warrant that (a) you are at least eighteen years old; (b) you own all rights in and to your content; (c) in case your UGC includes elements belonging to a third-party (for example a photo portraying a friend of yours), that you have obtained all the necessary consents by the relevant third-party (including for example copyright license and/or consent from a personal data law perspective); (d) so, that Additional Lengths’ use of your UGC does not infringe the rights of any third party or violate any law, and that you agree to be bound by these Terms.

Finally, by responding "#YESAL" you agree to indemnify and hold Additional Lengths and any person acting on Additional Lengths behalf harmless from and against any claims, damages, liabilities, costs incurred by Additional Lengths in connection with the regular use of the UGC as described above.

If you do not agree with our practices and policy regarding processing of personal data and, please do not reply with "#YESAL" to our message under your relevant UGC.

By responding to the message from our Additional Lengths account with "#YESAL" you give Additional Lengths your express and specific consent to the use of the above described personal data for commercial and marketing purposes.

You can revoke your granting of usage rights and privacy consent at any time by sending us an email from our Contact Page.

Recycling

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle Now website and type in your postcode.

Unwanted electrical equipment is the UK’s fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

The waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle Now website.

Liability

If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen. Our liability shall not exceed 100% of the Product price.

We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

General

Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

If We have to contact you, We will do so in writing or by telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.

We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.

We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.

You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

Please note that these terms and conditions are governed by English law. This means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

We have the right to amend, remove or vary our services and/or any part of the Website (including our Terms and Conditions) at any time.

Product Faults

We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.

If you discover that your Products are faulty, you must report this to us via email to our Customer Support Team: help@additionallengths.co.uk. If you discover your Hair Extensions are faulty, this must be reported to us within a maximum of 90 days of the receipt date; this is due to human hair being a consumable and/or perishable item during wear.

In some circumstances, you will be required to complete a Hair Report Form and/or return the Products to us for inspection and verification of the fault. We reserve the right to request evidence, such as images of the fault, and the return of the Products before issuing any refund of the price paid and/or any associated delivery costs.

Products are not considered faulty if any of the following apply: deterioration due to poor management including heat damage, incorrect aftercare or poor application, neglect, the use of chemical treatments including toners and/or colouring products, discolouration or colour fading, use of the Products in chlorinated and/or treated water, hard water with a high mineral content, the use of products containing UV protective ingredients, normal wear and tear, altering the Product beyond what would be deemed normal, or using the Products other than for their normally recognised purpose.

We will not be held responsible for any additional expenses due to faulty goods e.g. removal or re-application costs. We recommend that a qualified professional applies any professional hair extensions and that you have a consultation before any permanent extensions are applied.

Products are your responsibility until they reach our warehouse. Please ensure all items are packaged properly to avoid damage during transit and that you use a tracked and insured postage method.

Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have fourteen calendar days from the Commencement Date (“the cooling-off period”) in which to cancel this Contract if for any reason you are not happy with the Products which have been delivered to you. This cooling off period begins on the day after the day you receive the Products from us. If your order contains several items which are to be delivered separately, your cooling off period begins the day after the day on which you receive the final part of your order.

If you wish to cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you must notify us of this fact within the cooling-off period. You can do so by:

  • completing the Cancellation Form (found here) and returning via email to help@additionallengths.co.uk, or by post to Additional Lengths, Unit 2 Easter Park, Teesside Industrial Estate, Stockton on Tees, TS17 9NT.
  • emailing us at help@additionallengths.co.uk, detailing your wish to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

On cancellation, you must return the Products that we have delivered to you at your own expense no later than 14 days after the day on which you inform us of your cancellation. We will refund the price paid for the Products no later than 14 days after the day on which we receive the Products back or 14 days after the day on which we receive evidence of the Products being returned to us. Under section 34, we will also refund any charges for the initial delivery received unless you expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by us. In that case, we will refund any payment for delivery received up to the amount you would have paid had you chosen the least expensive common and generally acceptable kind of delivery offered by us. Unless you originally received incorrect, damaged, faulty or substitute Goods, you will be liable for the costs of returning the Goods to us, and we will not reimburse you for this.

You should send back the Products without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this Contract to us. The deadline is met if you send back the Products before the period of 14 days has expired.

Return address: Additional Lengths, Unit 2 Easter Park, Teesside Industrial Estate, Stockton on Tees, TS17 9NT, United Kingdom.

  • All Products contained in your order must be returned in their original condition (together with all packaging and labelling), and show no signs of use or damage. We reserve the right to refuse a refund if the Products do not meet this standard.
  • Please fully complete the returns form included on our Returns Page, or enclose a note detailing your order number, name, address, contact number, and reason for return. This will ensure that you receive your refund promptly;
  • Please make sure that you have addressed the package clearly with the above address. We recommend that you request a certificate of posting from the Post Office or chosen courier as proof that you have sent the package (the Post Office does not charge for issuing these certificates).

We will make the refund to the original payment method of the order, unless you have expressly agreed otherwise.

Prohibitions

You must not misuse the Services.

You must not, in relation to Our Site: introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful or in breach of confidence or is any way offensive or obscene attack the site via a denial-of-service attack or a distributed denial-of service attack; commit or encourage a criminal offence; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights (including without limitation intellectual property rights); send any unsolicited advertising or promotional material / “spam”; attempt to affect the performance or functionality of any computer facilities access through the site hack into any aspect of Our Site; and/or corrupt data. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use of Our Site will cease immediately.

You must not use Our Site for any commercial purposes (including without limitation using automated systems or software to extract data from Our Site) without our prior written consent.

Website Content

We have used reasonable care and skill in compiling the content of Our Site but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website.

Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.

We make every effort to use “up to date” images that are representative of the Products, however, we cannot be held responsible for any perception you may have or reliance you place upon such images. Product specifications including colour or design can be changed at any time and without notice. It is also important to note that some images may vary from what you see on a screen to what you actually receive, this will depend on the screen the image is viewed on due to the resolution and/or colour/display settings.

Feedback and Complaints Policy

We welcome any comments so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain, please email our Customer Support Team: help@additionallengths.co.uk stating clearly that you are making a complaint. Our aim is to respond to your complaint within fourteen (14) working days, either resolving the complaint, or with a timescale for resolution.