FAQs Content ( Orders & Shipping )
Help! My orders are missing from my order history?
Don't worry, we recently changed our internal systems and website which means that your order history will not be visible to you. If you need to ask a question about a previous order you've made with us, please get in touch with our Customer Support Team.
How do I place an order through www.additionallengths.co.uk?
Navigate to the product(s) that you wish to purchase and select add to basket. Once you're ready to complete your purchase, click the basket symbol at the top right of the page and proceed to the checkout, following the on-screen instructions.
How can I change my order
Unfortunately, we can’t change or add to your order once it has been placed. Our systems are fully integrated and orders are actioned immediately. If you need to change or add to your order then you will need to place a new order.
How do I cancel my order?
If you wish to cancel an order please do so immediately via telephone. Your order will be cancelled and your payment refunded. If your order has already been shipped we are unable to cancel your order.
When will you dispatch my order?
All orders placed before 4pm are typically dispatched the same day. Orders placed after this time or on a Saturday, Sunday, or bank holiday will be dispatched the next working day.
You will receive an email to confirm when your order is dispatched
How do I change my delivery address?
We are unable to change your delivery address once your order has been placed. Please contact us if you wish to cancel your order
How long will it take to receive my order?
Delivery normally takes 1 - 2 days to most UK addresses although delivery may take longer to remote areas, islands and during exceptionally busy periods (e.g. Christmas).
Delivery to Europe and the rest of the world will take longer, please contact us for more details if your order is time sensitive.
For more information please see our Delivery and Returns page.
Can I track my order?
Yes, your order can be tracked through your online account or by using the information in your confirmation email.
What if I am not going to be home when the delivery is made?
A signature is required for all deliveries. If nobody is available when your parcel is delivered and you haven't requested the parcel be left in a safe place, the delivery driver may leave a calling card with instructions on how to rearrange delivery or how to collect your parcel. It may also be left with a neighbour or left without a signature.
I've received the wrong product. What should I do?
You can report any order errors by contacting our customer support team.
My product has arrived damaged. What should I do?
Please contact us as soon as possible to report any problems / damage. Our customer support team can advise on how this can be resolved.