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Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time. Our Returns Policy does not affect your statutory rights. This Returns Policy was last updated on 6/7/2020.

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so that we can investigate.

Before attempting to return an order you will need to download and print our returns form, which can be downloaded from our website. If you are unable to print our returns form, please ensure that you include all of the information requested on the form within a note inside your return. Click here to download our returns form.


Our policy is to ensure that you are satisfied every time you place an order. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 28 days, with the returns form, having taken reasonable care of it and with packaging and all components, and we will refund you the price paid for that product. We will make the refund directly to the payment method originally used to place the order within 14 days or earlier once we have inspected the returned item. You will only need to pay for the return postage of the products.

Hair extension products must still have all of their relevant security tags still attached and must not have been used as we are unable to re-sell them due to hygiene reasons.

Faulty/Damaged Products

We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will provide you with a full refund once you return the product to us within 28 days of receipt. In these circumstances, we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. For help with items later than 29 days after your initial purchase please email us or phone for more information.