FAQs Content ( Returns )
How do I return my product?
You can return a product to our warehouse along with our returns form within 28 days from the day you received your order. We will refund the price you paid for the product to the original payment method.
Our returns address is: Additional Lengths, Unit 2 Easter Park, Teesside Industrial Estate, Stockton on Tees, TS17 9NT, UK.
Please check out our Delivery & Returns page for more information.
How long do I have to return a product?
You have 28 days from the day you received your order to return it to us for a refund.
Please check out our Delivery & Returns page for more information.
How long do refunds take to process?
We aim to process refunds within 14 days of receiving your return, but funds can take up to 10 working days to appear or clear in your bank account due to your banking providers internal processes.
Can I exchange a product for another?
Sorry, we do not currently offer exchanges.
Do you pay for my returns?
You are responsible for all return shipping costs and we recommend using a tracked and insured method to return your products for your own peace of mind. Your courier of choice may offer recommendations based on the value of your return. For International orders you should indicate RETURN, NO DUTIES or your package may be returned to you.
Cancel your order (right of withdrawal)
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you (or a third party indicated by you) acquire physical possession of the goods — or, for an order of multiple goods delivered separately, the last good.
To exercise this right you must inform us of your decision by a clear statement. You can use the form below, though you are not obliged to. To meet the deadline, it is enough to send your communication before the withdrawal period has expired.
Withdrawal requests are addressed to:
Unit 2 Easter Park,
Teesside Industrial Estate,
Stockton on Tees,
TS17 9NT,
United Kingdom.
+44 330 175 5351
help@additionallengths.co.uk
Your withdrawal has been received. We have emailed you a confirmation and will refund you within 14 days.
Effects of withdrawal: We will reimburse all payments received from you, including the costs of standard delivery, within 14 days of being informed of your decision, using the same means of payment you used for the order. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back. You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
Returning your goods: You must send the goods back without undue delay and in any event within 14 days of telling us you wish to withdraw. Send them to [return address]. You will bear the direct cost of returning the goods. [Add any return instructions or prepaid-label details here.]
Exceptions: The right of withdrawal does not apply to certain goods, including made-to-order or personalised items, perishable goods, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed. [Edit this list to match the products you sell, or remove it if it does not apply.]
