FAQs Content ( General )

Help! My orders are missing from my order history?

Don't worry, we recently changed our internal systems and website which means that your order history will not be visible to you. If you need to ask a question about a previous order you've made with us, please get in touch with our Customer Support Team.

How do I use a promotional code?

You can use a promotional code at the checkout by typing it into the ‘Discount Code’ box which will apply the promotional code to your order. If you use an instant payment method such as Apply Pay, this may bypass the checkout altogether and you will be unable to use a promotional code. We are not able to apply a promotional code to your order once it has been submitted.

Can I use more than one promotional code at the same time?

Sadly, you can only use one promotional code at the checkout on your order.

Do you offer gift cards?

Yes we do! We offer gift cards in a variety of amounts that can be used to purchase any product from our website.

Do I need to have an account to place an order?

You don't need an account to buy online at Additional Lengths, but if you register with us you will receive newsletters with regular offers and promotional codes.

What If I can't log in to my account?

If you can't log into your account, please check all of your details are correct. If you still can't log in then please contact our customer support team.

What if I have forgotten my username or password?

Please click "forgotten password" if you have forgotten your password and you'll be sent a password reset email.