Delivery
Delivery Options
|
DPD - Express
£5.99 on orders under £100 |
FREE On orders over £100 |
|
DPD - Before 12
Next working day delivery* |
£6.99 |
|
DPD - Saturday Delivery
Order before 4pm Friday |
£6.99 |
|
Royal Mail - Standard Up to 5 working days |
£3.95 |
|
Royal Mail - Express Next working day delivery* |
£7.49 |
|
International Delivery Order before 4pm for same-day despatch Customs fees and/or charges to be paid by the customer |
From £12.99 |
Delivery Information
A signature is required for all deliveries. If nobody is available when your parcel is delivered and you haven't requested the parcel be left in a safe place, the delivery driver may leave a calling card with instructions on how to rearrange delivery or how to collect your parcel. It may also be left with a neighbour or left without a signature.
Orders placed over the weekend; Saturday & Sunday, are dispatched the next working day. This day is generally Monday excluding UK public holidays. We are unable to deliver on Bank Holidays so please allow an extra working day for this. Our order cut off time is 4pm.
Please note that if you intercept the parcel, change the delivery address, or have it left in a safe place then you accept full responsibility and liability for the parcel, its content, and any possible loss.
* Next day delivery is not a guaranteed service and this is only an estimate.
Cancel your order (right of withdrawal)
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you (or a third party indicated by you) acquire physical possession of the goods — or, for an order of multiple goods delivered separately, the last good.
To exercise this right you must inform us of your decision by a clear statement. You can use the form below, though you are not obliged to. To meet the deadline, it is enough to send your communication before the withdrawal period has expired.
Withdrawal requests are addressed to:
Unit 2 Easter Park,
Teesside Industrial Estate,
Stockton on Tees,
TS17 9NT,
United Kingdom.
+44 330 175 5351
help@additionallengths.co.uk
Your withdrawal has been received. We have emailed you a confirmation and will refund you within 14 days.
Effects of withdrawal: We will reimburse all payments received from you, including the costs of standard delivery, within 14 days of being informed of your decision, using the same means of payment you used for the order. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back. You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
Returning your goods: You must send the goods back without undue delay and in any event within 14 days of telling us you wish to withdraw. Send them to [return address]. You will bear the direct cost of returning the goods. [Add any return instructions or prepaid-label details here.]
Exceptions: The right of withdrawal does not apply to certain goods, including made-to-order or personalised items, perishable goods, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed. [Edit this list to match the products you sell, or remove it if it does not apply.]
