Following advice from the UK Government, we have taken the decision to cease operations with immediate effect from Tuesday 24th March. This is not a decision that we have taken lightly, but one made with the well-being and safety of our staff at the center of our decision as well as our customers.
We will be dispatching any orders placed before 10 am on Tuesday 24th March, however, any orders placed after this time will not be dispatched until we resume work at an unspecified time in the future. This will be when we are instructed to return to work by the UK Government. Currently, this is estimated to be in 3 weeks' time, but we believe this will be extended.
You may still order from our website during our time of closure, but all orders will not be dispatched until we reopen for business. It is important to note that our phone lines, emails and social media will not be monitored during this time so we will not be able to assist you with your order if you choose to proceed.
In light of our temporary closure, we will be implementing the following -
- Extending our returns period to include an additional 14 days to return goods once we reopen for business in the future.
- Postponing our planned price increase and will make further announcements in the future as to when this will occur.
We want to take this opportunity to thank you, our customers, for your continued support during these times.
We also want to thank our staff for their commitment to us, especially, over the most recent weeks, we are ensuring that their needs are being taken care of during this difficult downtime.
When the time is right we look forward to seeing you both in-store and online.
If you have placed an order and wish to have it refunded please email firstname.lastname@example.org with your order number and date your order was placed. Staff working from home can process this for you.