Items (0)
£0.00

Terms & Conditions

POLITE NOTICE: During busy seasonal periods and restricted access due to severe weather conditions, incases were Next Day deliveries are processed, they are not guaranteed by the delivery companies. In all cases were Next Day has been selected, we process the dispatch and pay for this service on your behalf. If the next day service fails to reach you for whatever reason which is out of our control we are not liable for delivery refunds should your goods not reach you next day. Please accept our aplogies if this occurs, however the health & safety of the delivery drivers is paramount in adverse conditions which my result in any delay caused. Next day services always take priority over standard so delays are not normally more than 1 working day.

Delivery

Delivery prices for orders within the UK are charged by the weight and value of the order. Prices also vary due to international destination of the order. We ensure that all orders placed are delivered to customer in the UK within 2 working days, depending on stock availability and destination. All UK orders are sent via our courier service FedEx. In certain cases we may use Royal Mail Special Delivery for locations such as N.Ireland, the Scotish Highlands, and areas which are more easily accessible using the Postal service. Small International orders are also sent using Royal Mail services such as AirSure or International SIgned for. Customers who prefer to have their goods delivered by Royal Mail must inform us of their request before the goods are packaged and dispatched, as all online orders are sent via our Couriers unless to areas as stated above. For orders that are to be sent via Royal Mail at the customers request, need to be placed by 2:30pm for the same day dispatch. The order deadline for the same day dispatch via our Courier service is 3:30pm.

Orders should be received the next working day if order deadines have been met by the customer and the payment has passed all necessary online security checks. We must allow up to 4 days for delivery to allow for weekends, bank holidays and re-arrangement of deliveries for customers who are not home to accept their initial delivery. All orders are dispatched each day during the week, if an order is placed during the weekend the order will be dispatched on the first available working day.

Deliveries made by Royal Mail Special Delivery will be made before 1pm weekdays. Deliveries by FedEx will be between 9 & 5pm on the day of delivery.

Terms & Conditions of Sale

All returned goods must be in saleable condition and the hair products must not have been used or handled, example;  brushed, worn, labels removed etc, for health and hygiene reasons. Hair returned for refund or exchange must not have been removed from the cardboard for hygiene purposes. Hair products can be inspected clearly without removing security tags therefore, Unwanted hair products removed off the inlay card will not be refunded or exchanged under any circumstances for hygiene reasons and the product will be returned to the customer. All returned items must be in original packaging.

No refund is given if goods have been used and returned, example; glue inserted into gun etc, or hair products removed from the packaging. Faulty equipment will be fixed or exchanged only. Mistakes with orders must be rectified within 3 days.  Hair Extensions are not guaranteed for use whilst on holiday as many issues can occur. This may be due to pool water, water filtration systems, sea water and severe sun exposure.

Returned goods must be returned within 10 days of receipt, unless under guarantee, and accompanied with original invoice.

All goods will be inspected upon return and must comply with the terms & conditions before a refund is given. Postal charges will not be refunded if the incorrect order has been placed, goods are unwanted or goods are not faulty.

Additional Lengths operates a ‘no-quibbles’ guarantee and will replace in full any damaged or faulty equipment providing the return meets with our T&C's stated and accepted at the time of purchase. Notification should be received by Additional Lengths of the problem within 30 days of receipt. Contact our Returns Team at:admin@additionallengths.co.uk or on: 01642 867213.

If the return is due to an error made by Additional Lengths, postage shall also be refunded. For your own protection, you are recommended to return any items using a registered postage facility. This returns policy does not affect your statutory rights. Refunds for internet orders are subject to a small admin charge.

We DO NOT accept any responsibility for goods on return to us. This is the senders responsibility, and the sender must ensure that adequate insurance has been taken to cover the cost of the goods if they are lost or damaged on return to us.

In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 working days following receipt of the item(s), as long as all goods are returned unused and unopened and are fit for re-sale. Any unwanted order which is unused must be returned within 28 days of purchase to receive a refund or exchnage. Returns received by us after this time period will be sent back to the customer.

If you feel a product is unsatisfactory or faulty on receipt, you must inform us within 7 days of purchase and return it to us within 7 days unused and unworn and returned in original condition.

Failure to abide by these terms may result in your refund being refused by us.

We have the right to refuse a refund if any goods are returned in un-saleable condition and are not faulty, or we do not think they are satisfactory for resale. Wigs MUST be retunred within 7 days of receipt in a salebale condition, unworn, cut or styled in anyway. Wigs which are returned for a refund will be charged a £20 admin & re-stocking fee. All wigs received by us after the 7 day specifed period will be sent back to the customer and no refund will be given, due to time restrictions given by the manufacturer.

If hair extensions appear faulty due to quality issues, the fault must be reported to us within 1 month of the purchase date due to human hair and other various hair products being a consumable item during wear. We require any faulty hair back in full for testing and examination. Hair must be received by us within 7 days of the reported date before any further damage can occur. If no fault is present, or the hair has been damaged in any way by the customer, the goods will be returned to the customer and we will not refund or replace the goods. We recommend the use of our own brand hair care products on all of our extensions. We refuse the right for a refund if our products have not been used to maintain the hair correctly. Asian Hair Extensions will last up to 3 months with continuous wear. We recommend our specifically designed hair care products to help maintain the life of your hair extensions.

Refunds or exchanges given for faulty hair extensions will only be given to the equivalent or value of hair received by us. We do not guarantee the use of our hair extensions whilst on holiday in warmer climates for various reasons.

All customers must inform us of any items they wish to return. All returns must be verified by us before return. All internet refunds are subject to a small admin charge.

By accepting these T&C's when registering and purchasing goods from Additional Lengths Ltd, you agree to abide by our Terms & conditions of Sale.

Disclaimer

Due to the lack of control we have over application and operation procedures for the use of glue, glue guns and other application products, manufacturers and Additional Lengths cannot accept any responsibility whatsoever for any damage or injury caused to third parties. The purchaser must determine if the glue, glue gun or any other products are suitable for their particular requirements, and that all products are to be used for professional use only.

Additional Lengths does not accept any responsibility for hair that has been coloured or altered in any way after purchase. Our human hair products are Asian and of Chinese origin, we aim to maintain the highest possible standards at all times. By accepting these T&C's when registering and purchasing goods from Additional Lengths Ltd, you agree to abide by our Terms & conditions of Sale.

General

This website is owned and managed by Additional Lengths and it is assumed that as a user of the Additional Lengths website you have accepted these Terms and Conditions in their entirety and by use of the website you agree to be bound by the terms contained therein. Additional Lengths reserves the right to change these Terms and Conditions at any time, but will not alter these materially in such a way as to be detrimental or less-protective of information about you that may have been collected in the past, without first obtaining your consent.

Access

There are various levels of access available to users;

1. Unregistered – users can print from, access and search the Additional Lengths website without charge provided they agree to be bound by the Terms & Conditions of this statement. Material that is included within the free areas will be clearly declared.

2. Registered – to purchase any products provided on this site, and receive a higher level of support, users must first register with the Additional Lengths website.

Use of Customer Information

Additional Lengths may from time to time use automatically retrieved information from anonymous sources to update the content and/or operation of the website. In addition, Additional Lengths may from time to time use personal information submitted by the user at any location in its web site. Please see the privacy statement for more information.

Additional Lengths may use technology to aid the processing of your order and/or track the browsing patterns of our site visitors, which can include "cookies" which would be temporarily stored on your computer during the order process. Information collected in this way can be used to identify you unless you modify your Internet browser settings, which you can do if you wish to disable these and prevent this from happening. You should be aware however, that if you do so, then this may prevent you from ordering products from Additional Lengths online. If you experience any problems purchasing products online from Additional Lengths, please contact us at admin@aditionallengths.co.uk.

Please note that Additional Lengths will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and will not share any of your information with other third parties without first obtaining your consent. If you have subscribed to receive newsletters and information direct to your desktop, you may cancel these subscriptions at any time by notifying Additional Lengths that you no longer wish to receive such communications.

Copyright

The Additional Lengths website, any material contained therein and any other rights associated with the website are protected under copyright law and may not be reproduced by you for any public or commercial use without the express written permission of Additional Lengths. If you wish to reproduce, store or transmit any of the content that appears on the Additional Lengths website on any other website, intranet or extranet, you must first obtain the express written permission to do so from Additional Lengths.

Limitation of Liability

Additional Lengths, its partners or affiliates or any party involved in creating, producing or delivering this service, or on any website linked to this service, shall not be liable in any manner whatsoever for any direct, incidental, consequential, indirect, special or punitive damages arising out of your access, use or inability to use this service, or any site linked to this service, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.

Additional Lengths shall also not be liable for any damages or losses, arising in contract, tort or otherwise; including lost profits, loss of business, or data; business interruption, damages and/or other consequential losses that result from your use of or inability to use the service, and/or from any action taken by you as a direct result of using material provided on the Additional Lengths website. This includes sites accessed through links from the Additional Lengths website.

Refund and Returns

Additional Lengths operates a ‘no-quibbles’ guarantee and will replace in full any damaged or faulty equipment providing the return meets with our T&C's stated below. Notification should be received by Additional Lengths of the problem within 30 days of receipt. Contact our Returns Team at:admin@additionallengths.co.uk or on: 01642 867213. If the return is due to an error made by Additional Lengths, postage shall also be refunded. For your own protection, you are recommended to return any items using a registered postage facility. This returns policy does not affect your statutory rights. Refunds for internet orders are subject to a small admin charge. We DO NOT accept any responsibility for goods on return to us. This is the senders responsibility, and the sender must ensure that adequate insurance has been taken to cover the cost of the goods if they are lost or damaged on return to us.

In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 working days following receipt of the item(s), as long as all goods are returned unused and unopened and are fit for re-sale.

Jurisdiction

These Terms and Conditions are governed by the Laws of England and any arising disputes resulting from the use of the Additional Lengths website shall be dealt with in the English Courts.

Our Policy

Delivery

Delivery prices for orders within the UK are charged by the weight and value of the order. Prices also vary due to international destination of the order. We ensure that all orders placed are delivered to customer in the UK within 2 working days, depending on stock availability and destination. All UK orders are sent via our courier service FedEx. In certain cases we may use Royal Mail Special Delivery for locations such as N.Ireland, the Scotish Highlands, and areas which are more easily accessible using the Postal service. Small International orders are also sent using Royal Mail services such as AirSure or International SIgned for. Customers who prefer to have their goods delivered by Royal Mail must inform us of their request before the goods are packaged and dispatched, as all online orders are sent via our Couriers unless to areas as stated above. For orders that are to be sent via Royal Mail at the customers request, need to be placed by 2:30pm for the same day dispatch. The order deadline for the same day dispatch via our Courier service is 3:30pm.

Orders should be received the next working day if order deadines have been met by the customer. We must allow up to 4 days for delivery to allow for weekends, bank holidays and re-arrangement of deliveries for customers who are not home to accept their initial delivery.

Deliveries made by Royal Mail Special Delivery will be made before 1pm weekdays. Deliveries by FedEx will be between 9 & 5pm on the day of delivery.

Terms & Conditions of Sale

All returned goods must be in saleable condition and the hair products must not have been used or handled, example; packets opened, brushed, worn, labels removed etc, for health and hygiene reasons. Hair returned for refund or exchange must not have been removed from the cardboard for hygiene purposes. Unwanted hair removed off the inaly card will not be refunded or exchnaged under any circumstances for hygiene reasons and the product will be retunred to the customer. All returned items must be in original packaging.

No refund is given if goods have been used and returned, example; glue inserted into gun etc, or hair products removed from the packaging.Faulty equipment will be fixed or exchanged only.Mistakes with orders must be rectified within 3 days. Returned goods must be returned within 10 days of receipt, unless under guarantee, and accompanied with original invoice.

All goods will be inspected upon return and must comply with the terms & conditions before a refund is given. Postal charges will not be refunded if the incorrect order has been placed, goods are unwanted or goods are not faulty. We have the right to refuse a refund if any goods are returned in un-saleable condition and are not faulty, or we do not think they are satisfactory for resale. Wigs MUST be retunred within 7 days of receipt in a salebale condition, unworn, cut or styled in anyway. Wigs which are returned for a refund will be charged a £20 admin & re-stocking fee. All wigs received by us after the 7 day specifed period will be sent back to the customer and no refund will be given, due to time restrictions given by the manufacturer.

If hair extensions appear faulty due to quality issues, the fault must be reported to us within 1 month of the purchase date due to human hair being a consumable item during wear. We require any faulty hair back in full for testing and examination. Hair must be received by us within 7 days of the reported date before any further damage can occur. If no fault is present, or the hair has been damaged in any way by the customer, the goods will be returned to the customer and we will not refund or replace the goods. We recommend the use of our own brand hair care products on all of our extensions. We refuse the right for a refund if our products have not been used to maintain the hair correctly. Asian Hair Extensions will last up to 3 months with continuous wear. We recommend our specifically designed hair care products to help maintain the life of your hair extensions.

Refunds or exchanges given for faulty hair extensions will only be given to the equivalent or value of hair received by us. We do not guarantee the use of our hair extensions whilst on holiday in warmer climates for various reasons.

All customers must inform us of any items they wish to return. All returns must be verified by us before return. All internet refunds are subject to a small admin charge.

By accepting these T&C's when registering and purchasing goods from Additional Lengths Ltd, you agree to abide by our Terms & conditions of Sale.

Disclaimer

Due to the lack of control we have over application and operation procedures for the use of glue, glue guns and other application products, manufacturers and Additional Lengths cannot accept any responsibility whatsoever for any damage or injury caused to third parties. The purchaser must determine if the glue, glue gun or any other products are suitable for their particular requirements, and that all products are to be used for professional use only.

Additional Lengths does not accept any responsibility for hair that has been coloured or altered in any way after purchase. Our human hair products are Asian and of Chinese origin, we aim to maintain the highest possible standards at all times. By accepting these T&C's when registering and purchasing goods from Additional Lengths Ltd, you agree to abide by our Terms & conditions of Sale

 

Recycle your old electricals with us!


We’re pleased to offer our customers free recycling on all household electrical items.
Unwanted electrical equipment is the UKs fastest growing type of waste, and sending it to landfill causes lead and other toxins can leak out and cause soil and water contamination, harming wildlife and human health.
Fortunately, many electrical items can now be repaired or recycled. That’s why we’re offering free recycling on a like?for?like basis – so when you buy a new item from us, we will make sure your old model is taken care of.
If you’re not sure whether your electrical item can be recycled, have a look for the crossed?out wheelie bin symbol on the packaging, or on the item itself. If the symbol appears on the replacement item, this is also an indication that the old model should be recycled. 


In order to return your items under this scheme please post or bring them along to:
 Additional Lengths Ltd, Maxwells Corner, 1-3 Norton Road, Stockton-on-Tees, TS18 2BW


The Directive The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of waste electricals. In the UK, that means retailers like us must offer all customers buying new equipment free take?back for their old electricals.
Find out more For more information on recycling electricals go to www.recyclenow.com

Electrical Recycling