Additional Lengths operates a ‘no-quibbles’ guarantee and will replace in full any damaged or faulty equipment providing the return meets with our T&C's stated below. Notification should be received by Additional Lengths of the problem within 7 days of receipt. Contact our Returns Team at:email@example.com or on: 01642 867213.
If the return is due to an error made by Additional Lengths, postage shall also be refunded. For your own protection, you are recommended to return any items using a registered postage facility. This returns policy does not affect your statutory rights. Refunds for internet orders are subject to a small admin charge.
We DO NOT accept any responsibility for goods on return to us. This is the senders responsibility, and the sender must ensure that adequate insurance has been taken to cover the cost of the goods if they are lost or damaged on return to us.
In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 working days following receipt of the item(s), as long as all goods are returned unused and unopened and are fit for re-sale. Any unwanted order which is unused must be returned within 28 days of purchase to receive a refund or exchange. Returns received by us after this time period will be sent back to the customer.
If you feel a product is unsatisfactory or faulty on receipt, you must inform us within 7 days of purchase and return it to us within 7 days unused and unworn and returned in original condition.
Failure to abide by these terms may result in your refund being refused by us.